Terms of Service

Overview

These Terms of Service apply to JBing Systems Ltd, also referred to as "JBS", "we", "our", or "us". By accessing or using any JBS service, you agree to these Terms, our Privacy Policy, and any applicable service agreement, subscription agreement, quotation, invoice, or onboarding document.

Contents

1. Services Covered

These Terms apply to all services provided or operated by JBing Systems Ltd, including:

• MyJBS School ERP
• JBS Attendance
• JBS SMS Services
• JBS Parent App
• JBS Hub
• JBS HRM
• JBS APIs and integrations
• WhatsApp communication services
• AI-powered features, OCR tools, automations, and analytics
• School websites, portals, dashboards, and support systems operated by JBS

2. Acceptance of Terms

By creating an account, logging into a JBS platform, using our software, installing our applications, accessing our APIs, or receiving our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not access or use JBS services.

3. Accounts and Access

• Access to JBS services is granted through authorized accounts, licenses, subscriptions, or institutional arrangements.
• Users must keep login credentials confidential and must not share accounts with unauthorized persons.
• Institutions are responsible for assigning correct roles and permissions to their users.
• JBS may restrict, suspend, or terminate access where misuse, security risk, non-payment, or breach of these Terms is detected.

4. User Responsibilities

Users and institutions agree to:

• Provide accurate and lawful information.
• Use JBS services only for legitimate institutional, educational, administrative, or business purposes.
• Comply with applicable laws, regulations, and internal policies.
• Protect passwords, devices, and access credentials.
• Report suspected unauthorized access, errors, abuse, or security issues promptly.
• Ensure that data entered into JBS systems is accurate, authorized, and lawfully obtained.

5. Subscriptions, Payments and Renewals

• Some JBS services are provided on a paid subscription, license, implementation, support, or usage-based basis.
• Fees, billing cycles, payment terms, and renewal conditions may be stated in quotations, invoices, agreements, or official communication from JBS.
• Access may be limited, suspended, or terminated where payment is overdue.
• Unless otherwise agreed in writing, fees paid are non-refundable once access, setup, implementation, training, or service delivery has started.
• JBS may revise pricing, service packages, or billing terms with reasonable notice.

6. School Data and Privacy

Schools and institutions retain ownership of data entered into JBS systems. JBS acts mainly as a technology service provider and data processor for institutional data.

Institutions are responsible for ensuring that they have the necessary authority, consent, or legal basis to process information relating to students, parents, guardians, staff, and other users.

Use of JBS services is also governed by our Privacy Policy.

7. AI Features

JBS may provide AI-powered features for report generation, automation, communication assistance, OCR processing, analytics, and operational insights.

• AI-generated content may contain errors and should be reviewed by authorized users.
• AI outputs should not be treated as final legal, financial, academic, medical, or disciplinary advice.
• Users remain responsible for decisions made using AI-assisted outputs.
• JBS may improve, modify, limit, or discontinue AI features depending on operational, legal, or technical requirements.

8. SMS, WhatsApp and Communication Services

JBS may provide communication tools including SMS, email, WhatsApp, parent app notifications, and automated messages.

• Institutions are responsible for ensuring that recipients have lawful grounds to receive communication.
• Message delivery may depend on third-party networks, mobile operators, internet providers, or communication platforms.
• JBS is not liable for delays, failed delivery, carrier filtering, incorrect recipient details, or third-party service downtime.
• Users must not use communication tools for spam, fraud, harassment, illegal content, or unauthorized marketing.

9. Integrations and Third-Party Services

JBS services may integrate with third-party services including payment providers, banks, mobile money providers, SMS gateways, WhatsApp services, cloud platforms, analytics tools, government systems, and education platforms.

Third-party services may have their own terms, privacy policies, uptime limitations, fees, and technical requirements. JBS is not responsible for failures caused by third-party systems outside our control.

10. Intellectual Property

All software, designs, code, interfaces, databases, workflows, documentation, branding, logos, content, and technology developed or provided by JBS remain the intellectual property of JBing Systems Ltd or its licensors.

• Users may not copy, resell, reverse engineer, reproduce, modify, distribute, or create derivative works from JBS services without written permission.
• Institutions retain ownership of their own institutional data and uploaded content.
• Feedback, suggestions, or improvement ideas shared with JBS may be used to improve our services without creating compensation obligations.

11. Service Availability and Support

JBS aims to provide reliable and secure services, but we do not guarantee that services will always be uninterrupted, error-free, or available at all times.

Service availability may be affected by:

• Maintenance, upgrades, or security updates
• Internet, hosting, power, or network failures
• Third-party platform downtime
• User-side device, browser, or connectivity issues
• Force majeure events beyond our reasonable control

12. Prohibited Use

Users must not:

• Use JBS services for illegal, fraudulent, harmful, abusive, or unauthorized purposes.
• Attempt to gain unauthorized access to systems, accounts, data, or infrastructure.
• Upload malware, harmful code, false data, or illegal content.
• Interfere with system security, performance, availability, or integrity.
• Misuse SMS, WhatsApp, email, or notification services.
• Copy, resell, sublicense, or commercially exploit JBS services without authorization.

13. Suspension and Termination

JBS may suspend or terminate access to services where there is breach of these Terms, non-payment, security risk, misuse, illegal activity, or operational necessity.

Upon termination, institutions may request data export subject to contractual, technical, legal, and payment requirements.

14. Disclaimer and Limitation of Liability

JBS services are provided on an "as available" basis. To the maximum extent permitted by law, JBS does not guarantee that the services will be error-free, uninterrupted, or suitable for every specific purpose.

JBS shall not be liable for indirect, incidental, consequential, exemplary, punitive, or special damages arising from use or inability to use the services.

Users and institutions remain responsible for verifying reports, financial records, academic data, AI outputs, communication recipients, and operational decisions made using JBS systems.

15. Changes to these Terms

JBS may update these Terms from time to time. Any updates will be published on this page with the revised date.

Continued use of JBS services after publication of updated Terms means acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be handled under the applicable laws and courts of Kenya, unless otherwise agreed in writing.